The 2 most important words in successfully delivering a project

As a PM you’ll face lots of challenges, and you’ll need to be in control and manage these through. Delivering in the face of adversity can be difficult, so you need every bit of help you can get.

So what’s the most important words?

  • ‘Gantt chart’? Well having a project plan/schedule is important, but it doesn’t always need to be a Gantt chart.
  • ‘Scope statement’?. Having a document which clearly states what you are delivering is vital, but there are other documents which may describe the scope, and in more detail.
  • ‘Critical path’? Personally I’m not a big fan (and will describe why in a future blog post)

It’s none of these. In my view, the 2 most important words in project management are ‘Thank You’.

Just remember you’re not doing the actual work, but your project team members are. Thank them regularly for their support and help, even if they haven’t done anything in particular. Thank your sponsor for their support. Thank your suppliers for engaging and keeping you informed. Thank your user community for providing feedback (even if you don’t always like the answers…)!

So many organisations don’t have this culture – you deliver a project  and then move onto the next one without any word of acknowledgement. You don’t have to behave this way – a word of appreciation goes a huge way in helping you to deliver.

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